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Security guards should respond to aggressive behavior by assessing the situation and attempting to de-escalate if possible. This approach is crucial because it prioritizes safety for everyone involved, including the aggressive individual, by reducing tension and preventing the situation from escalating further.

By assessing the situation, security personnel can determine the nature and severity of the threat, allowing them to choose the appropriate method of de-escalation. Techniques might include using calm communication, maintaining a non-threatening posture, and actively listening to the individual's concerns. This strategy not only helps to defuse immediate aggression but also demonstrates professionalism and can often lead to a resolution without the need for physical intervention or further conflict.

In contrast, ignoring aggressive behavior can allow the situation to escalate unchecked, potentially leading to harm. Responding aggressively could provoke further violence, making the situation more dangerous. Calling for backup without assessing the situation may delay necessary intervention and overlook immediate opportunities for peaceful resolution. Therefore, the focus on assessment and de-escalation is the most effective and safest response for security guards dealing with aggressive individuals.