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What is one effective method for security guards to de-escalate a tense situation?

Using aggressive body language

Threatening the involved parties

Using calm verbal communication

Using calm verbal communication is an effective method for security guards to de-escalate a tense situation because it fosters an environment of trust and cooperation, rather than confrontation. When guards communicate in a calm, measured tone, it helps to reduce anxiety and agitation among those involved. This approach encourages open dialogue and allows all parties to express their feelings and concerns, leading to a more rational resolution of the issue at hand.

Additionally, calm communication involves active listening, which demonstrates respect for the other person's perspective and can defuse tension. By keeping the conversation constructive and non-threatening, security personnel can guide individuals toward a peaceful outcome, minimizing the risk of further escalation. This method aligns with the principles of conflict resolution and peacekeeping, making it a vital skill for security professionals.

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Avoiding direct communication

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